The Challenge
The legacy dashboard was cluttered, slow, and difficult to navigate. Users reported spending too much time searching for critical data, leading to a 15% drop in efficiency.
The Approach
We started with user interviews to understand the core tasks. The goal was to declutter the interface and surface high-priority information immediately.
Key Insights
- Users only use 20% of the features 80% of the time.
- Data visualization was confusing and misaligned with user expectations.
- Navigation depth was too high (3+ clicks to reach key pages).
Wireframes exploring different navigation patterns.
The Solution
We implemented a modular dashboard allowing users to customize their view. We simplified the navigation into a primary sidebar and context-aware secondary actions.
Outcome
Post-launch metrics showed a 25% increase in task completion speed and a significant reduction in support tickets related to navigation.
Jason Bedient